- 3 min read

Luxury Goods, Superb Service at Seibu Sogo

Japan’s shopping heaven

There’s no doubt that Japan is a destination for those who love to shop, and both domestic and international shoppers flock to major player Seibu Sogo’s department stores. The Seibu and Sogo stores offer a complete shopping experience, with excellent brands, exemplary customer service, and beautiful settings that include many amenities to make shopping fruitful and pleasant.

Next-level amenities

Step into a Seibu or Sogo store, and you’ll find wifi, onsite ATMs, all major credit cards honored, and places to rest and relax like cafes, restaurants, and powder-room facilities that make the experience convenient and hassle-free. Many stores also offer wheelchair and stroller lending, and baby changing and nursing stations to cater to a diverse group of clientele. If you’re so inclined, you could spend a whole day inside a store like Seibu’s flagship Ikebukuro location, which has 14 stories and an expansive 9th floor rooftop garden and food carts where guests can see seasonal flowers blooming. Or visit the trendy and centrally located Seibu Shibuya location, only a few minutes from the station, which offers services like dry cleaning and an art gallery.

Spoiled for choice

Inside the store, the wide selection of products from Japan and overseas includes not only clothing, shoes, accessories, and choice domestic brands, but in-demand cosmetics, modern and sophisticated housewares, and fresh, high-quality food items. The brands on offer are a mix of high-end domestic and international names, from Issey Miyake to Michael Kors, and Kate Spade to Kohaku. Customers can look forward to seeing the latest fashions from the best designers, in both menswear and womenswear, as well as children’s clothing.

The cosmetics area beckons with the glossy luxury brands that are sought after by discerning consumers, such as the popular Fancl, Shiseido, SK-II, Shu Uemura, and Albion. Some stores also offer nail and esthetic salons with massage and spa service, hair salons, and bridal support. In Seibu Ikebukuro’s “Cosmetics Annex,” check out the selection of organic cosmetics from names like John Masters Organics.

Delicious decisions

After perusing the makeup on offer, head downstairs to the food level, where the floor is always bustling with clientele from both Japan and abroad looking for that perfect morsel to give as a gift or to indulge in themselves. Whether savory or sweet, you’ll find a mouthwatering variety of beautiful, seasonal treats to nourish both the body and the senses. In addition to freshly prepared foods, you can also find things like exclusive flavored KitKats and famous Japanese whiskey.


International visitors can avail themselves of language support in Chinese, English, and Korean; most stores have floor guides in these languages, and some stores also have Chinese and English interpreters available to act as shopping concierges. Check with the information desk for further details. Tourists can also claim tax exemption on their purchases (on consumable goods of more than 5000 yen) in-store, taking advantage of the duty-free counters.

Seibu Sogo knows customer service, and how to create a superlative experience for guests who love shopping and who demand on-trend items, high quality, and beautiful aesthetics in their shopping expeditions.

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